At this time, we do not offer refunds on any subscription past the trial period.
We strongly encourage you to use our Free Trial to evaluate the product before purchasing. We offer a convenient 3 days free trial without the need to provide a credit card for you to fully test our product before purchasing. Once you purchase a full subscription we do not offer refunds on the purchased amount once access has been granted.
If you need more evaluation time, we strongly encourage you purchase a monthly subscription so you can cancel anytime for the following month, if you find that our product doesn’t suit your needs.
If you ordered by mistake, we will offer cancelation and refund only if we receive your request within the next 24 hours after your purchase. Please send an email to support@justgoalgo.com with your request. Standard banking wait times are to be expected for refunds.
However, you can cancel your subscription at anytime, no questions asked. The cancellation will be applied to your next renewal date and you will not be charged further renewals. For yearly subscriptions, you can cancel anytime for the following year, which is calculated from the original date of subscription, and you will not be charged the following year. If you want to cancel, please do so before your next renewal, or else we will not be able to provide refund for that month, quarter or year.
In spite of our refund policy, we stand behind our products and want to insure you have the greatest experience possible with us. If you need assistance please contact us at support@justgoalgo.com and we will be happy to help. We hope you enjoy our product!